Administrative roles

Job Number: 2349

External Description:

Job Title: Medical Secretary

Location: New York City Metropolitan Area

Job Summary:
We are seeking a highly organized and detail-oriented Medical Secretary to support healthcare providers and clinical teams in a fast-paced healthcare environment. The ideal candidate will be responsible for managing administrative functions, coordinating patient communications, and ensuring efficient office operations.

Key Responsibilities:

• Schedule patient appointments and manage provider calendars
• Answer and direct incoming calls and patient inquiries
• Maintain and update electronic medical records (EMR)
• Prepare, organize, and file medical documentation
• Coordinate referrals, authorizations, and patient correspondence
• Support physicians and clinical staff with administrative tasks
• Handle patient check-in/check-out processes as needed
• Ensure compliance with HIPAA and confidentiality requirements

Qualifications:

• Degreed/Non-Degreed candidates
• Experience in a healthcare, medical office, or hospital setting
• Familiarity with EMR/EHR systems
• Strong organizational, communication, and multitasking skills
• Proficiency in Microsoft Office and healthcare scheduling systems

Preferred Background:
Experience supporting physicians, specialty clinics, hospitals, or academic medical centers.

Job Title: Patient Coordinator (Junior / Senior)

Location: New York City Metropolitan Area

Job Summary:
We are looking for patient-focused and service-oriented Patient Coordinators to support patient access, scheduling, and care coordination activities. This role serves as a key liaison between patients, providers, and internal departments to ensure a seamless patient experience.

Key Responsibilities:

• Coordinate patient appointments, consultations, procedures, and follow-up visits
• Serve as the primary point of contact for patients regarding scheduling and care-related inquiries
• Verify insurance information and obtain necessary authorizations
• Assist patients with registration, documentation, and intake processes
• Coordinate communication between patients, physicians, and clinical teams
• Monitor appointment schedules and ensure timely patient flow
• Resolve patient concerns and provide exceptional customer service
• Maintain accurate patient records and documentation

Senior-Level Additional Responsibilities:

• Manage complex patient cases and scheduling requirements
• Mentor and support junior coordinators
• Assist with workflow improvements and departmental initiatives
• Serve as an escalation point for patient concerns and operational issues

Qualifications:

• Experience in patient coordination, healthcare administration, medical office operations, or customer service
• Strong interpersonal and communication skills
• Knowledge of healthcare scheduling, insurance verification, and patient registration processes
• Ability to manage multiple priorities in a fast-paced environment
• Familiarity with EMR/EHR systems preferred

Preferred Background:
Experience in hospitals, specialty practices, academic medical centers, or large healthcare systems.

Job Number: PR: Healthcare

Community / Marketing Title: Administrative roles

Location_formattedLocationLong: New York, NY, New York US