Virtual Call Center Roles

Job Number: 2354

External Description:

Job Description: Virtual Call Center Representative - Atlanta, GA

Location: Remote / Virtual 

Language Requirement: Fluent in English and Spanish (Bilingual)

Position Overview:

We are seeking compassionate, customer-focused, and adaptable Virtual Call Center Representatives to join our team in the Atlanta area. In this role, you will serve as a trusted first point of contact for our diverse customer base, assisting them with their banking and financial inquiry needs in both English and Spanish.

We are looking for individuals who bring high empathy, excellent communication skills, and strong problem-solving abilities to deliver an exceptional customer experience every day.

Key Responsibilities:

Bilingual Customer Support

Information Gathering & Problem Solving

Empathy & Relationship Building

Adaptability

Clear Communication

Required Skills & Qualifications:

High school diploma, GED, Associate’s degree or higher

Bilingual Proficiency

Customer Support Experience

Empathy & Active Listening

Strong Communication

Information Gathering

Composure under Pressure

Adaptability

Job Number: PR: JPMC Atlanta

Community / Marketing Title: Virtual Call Center Roles

Location_formattedLocationLong: Atlanta, GA, Georgia US